Human Services Department
Senior Services Programs
Elder Helpline and Information/Referral
What is information and referral?
One of the greatest barriers to people accessing services is their lack of information about what services exist. Most calls to the Elder Helplines come from people who not only don’t know what services exist but don’t know what service is needed or which might offer the best help. Elder Helpline staff is very familiar with available resources and are trained to assess the situation, determine the most appropriate service available given the caller’s problem, transportation, financial means, etc. More often than not, related problems surface and additional referrals are made. In many cases, staff save the caller a tremendous amount of time by being able to tell them what types of information or documentation an agency requires in order to be eligible for that particular program/service.
- 2-1-1 – Offers information and referral to individuals, families or others needing assistance in getting connected to available resources for persons of all ages.
- Elder Helpline of Florida – 1.866.413.5337 – Offers information and referral services to individuals, families or others needing assistance in getting connected to available resources for persons 60 years of age or older. Some programs are available for 55 years and older.
Aged and Adult Disabled Home and Community Based Services (HCBS) Medicaid Waiver / Consumer Directed Care PlusThese programs provide services for eligible individuals to remain in the community (either at home or in an assisted living facility) who would otherwise be at risk of nursing home placement. To be eligible, a person must be disabled (18-59 year of age) or 60 years of age or older, and meet the functional and financial criteria. All individuals must be assessed by a case management agency in order to qualify and/or receive services.